SHIPPING POLICY & PROCESSING TIMES

Thank you for choosing Sor Strands for your hair care needs. Please review our shipping and processing information below.

Processing Time:

Orders typically process within 1-2 business days.
Please note that processing may take longer during peak seasons or promotional periods.

Shipping Time:

Important Note:

Once your order has shipped, we entrust it to our selected carriers for delivery.
We kindly ask for your understanding and patience regarding delivery times, as they are subject to carrier policies and external factors beyond our control.

Shipping Restrictions:

Order Tracking:

Upon shipment, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

RETURNS & EXCHANGE POLICY

Eligibility for Returns and Exchanges:

Returns and exchanges are accepted within 72 hours of receiving your order.
Items must be in their original condition, unused, and undamaged.
We reserve the right to deny returns or exchanges if the product is damaged, worn or not in its original packaging.

Refunds:

Refunds are only issued if the product is returned in the same condition as when it was shipped.
No Refunds will be provided after the 72-hour return period has elapsed.

Exchanges:

Exchanges are subject to availability.
If you wish to exchange your item for a different size or color, please contact us with 72 hours of receiving your order.

Return Shipping:

Customers are responsible for return shipping costs.
Please contact Sor Strands for the complete return address and return shipping instructions.

Return Address:

The return address is different from the shipping address. Please contact Sor Strands for the complete return address and return policies.

For any questions or concerns regarding returns and exchanges, please contact our customer support team at [Sor Strands Email/Phone Number]

Thank you for choosing Sor Strands. We appreciate your understanding and cooperation with our returns and exchanges policy.